Return & Exchange Policy

At Astre Crystals, we want you to feel confident when shopping with us. If you have an issue with your order or would like to request a return, please contact us first and we’ll guide you through the next steps.

Return Requests

Before sending anything back, please contact us at admin@astrecrystals.com with your order number and the item you would like to return.

To help us confirm the item’s condition and return eligibility, we may ask for clear photos before providing return instructions.

Please wait for our return instructions and return address before sending your item back.

Return Eligibility

To be eligible for return, items must be:

• Unworn and unused
• In their original condition
• Free from signs of wear, damage, perfume, cosmetics or alteration
• Returned with the original packaging and accessories
• Eligible under the product-specific conditions below

All returned items are checked once received before a refund is processed.

Return Shipping

For eligible non-defective returns, return shipping costs are the customer’s responsibility.

We recommend using a trackable shipping service and keeping your proof of postage until your return has been completed.

Personalized & Custom Pieces

Personalized, engraved, initial, custom-made and made-to-order pieces are created specifically for you and cannot be returned or exchanged unless they arrive damaged, defective or incorrect.

Please check all personalization details carefully before placing your order.

Earrings & Hygiene-Sensitive Jewelry

For hygiene reasons, pierced earrings and certain hygiene-sensitive jewelry cannot be returned once they have been tried on or worn.

If your item arrives damaged, defective or incorrect, please contact us and we’ll assist you.

Damaged, Defective or Incorrect Orders

If something isn’t right with your order, please contact us as soon as possible with:

• Your order number
• Clear photos of the item
• Photos of the packaging where relevant
• A short description of the issue

We’ll review the details and arrange the most appropriate solution.

Please do not return or dispose of the item until we have provided instructions.

Exchanges

If you need to arrange an exchange, please contact us first.

Exchange availability depends on the product, its condition and current stock.

Personalized items and certain hygiene-sensitive pieces cannot be exchanged unless there is a product issue.

Refunds

Once your return has arrived and passed inspection, the approved refund will be issued to your original payment method.

Please allow additional processing time for your bank, card provider or payment service to complete the refund.

Return shipping costs for eligible non-defective returns are not reimbursed.

Items Not Eligible for Return

The following items are generally not eligible for return:

• Personalized or custom-made items
• Engraved pieces
• Pierced earrings that have been tried on or worn
• Hygiene-sensitive jewelry that has been tried on or worn
• Items showing signs of wear or use
• Items damaged through improper use or care
• Items returned without their original components
• Gift cards
• Final sale items

This does not apply if an item arrives damaged, defective or incorrect.

Return Address

Please contact us before sending anything back. The correct return address and instructions will be provided after your return request has been reviewed.

Please do not automatically return your order to the sender address shown on the parcel.

Contact Us

For return or exchange enquiries:

Astre Crystals
admin@astrecrystals.com

Nothing in this policy affects any statutory consumer rights that apply to your purchase.